Training, Service and FAQs

Apart from Whiz, our machines are assembled in-house at our manufacturing facility in DongGuan, China, and distributed from our U.S., China, and European offices.

There are a few tasks to complete before and after you run Cobi 18 to ensure optimal usage:

Before:

• Check to make sure Cobi 18 battery is charged
• Unplug and store power cord of the charger
• Check recovery tank is empty and when needed empty the recovery tank and rinse it
• Before each use add clean water and appropriate detergent to the solution tank
• Check cliff and lidar sensors and clean with microfiber cloth if needed
• Check to make sure the brushes, hopper tray, and dust mop are properly installed
• Turn power on Cobi 18
• Cobi 18 deployment wall chart

After:

• Turn off Cobi 18
• Empty and rinse solution and recovery tank
• Remove squeegee assembly and clean by flushing water and wiping with clean cloth
• Check brushes and clean them when needed
• Remove and clean hopper
• Wipe-off cliff sensors with microfiber cloth
• Charge Cobi for next route deployment
• Cobi 18 deployment wall chart

Cobi 18 is designed to work on all hard flooring surfaces including hardwood, ceramic, concrete, PVC, marble, granite, artificial marble, epoxy and more.

Cobi 18 excels in its ease of use due to the simple user interface (UI) and the quick and easy steps required to deploy it. Check out our quick start guide to learn more below:

Depending on the cleaning power mode that is chosen, Eco or Max mode, Cobi 18 works 1.5 – 2 hours.

Depending on the complexity of the environment and the cleaning power mode selected, Cobi 18 can clean up to 800 sq/m or 7,000 sq/ft per hour.

There are a few tasks to complete before and after you run Cobi 18 to ensure optimal usage:

Before:

• Check to make sure Cobi 18 battery is charged
• Unplug and store power cord of the charger
• Check that the recovery tank is empty or when needed empty the recovery tank and rinse it
• Before each use add clean water and appropriate detergent to the solution tank
• Check cliff and lidar sensors and clean with microfiber cloth if needed
• Check to make sure the brushes, hopper tray, and dust mop are properly installed
• Turn power on Cobi 18

After:

• Turn off Cobi 18
• Empty and rinse solution and recovery tank
• Remove squeegee assembly and clean by flushing water and wiping with clean cloth
• Check brushes and clean them when needed
• Remove and clean hopper
• Wipe-off cliff sensors with microfiber cloth
• Charge Cobi for next route deployment

Best daily practices include the following:

• Empty recovery tank
• Clean brushes and remove residues
• Clean hopper tray
• Clean dust mop

The cleaning path of Cobi 18 is 18.8 inches, or 48 centimeters.

That depends on the intensity of usage. The brushes, squeegee and dust mop will need to be changed at variable times depending on how often Cobi 18 is used. You can check the life of your parts in i-SYNERGY under "Machine Details" -> "Parts Management" to find out the when they need to be replaced.

To keep the cleaning performance of Cobi 18 at a high level, daily and weekly maintenance is required. Above we provide maintenance videos demonstrating easy maintenance tips for Cobi 18 and our Maintenance Wall Chart is available for download. The wall chart demonstrates, in one view, how to maintain Cobi 18.

The first time you set up Cobi 18 and create a route, you will need to do the following:

• Place home location code on the wall, 52 – 58 cm or 20 in from the center of the marker to the floor.
• Place Cobi 18 in front of the location code at 50 – 90 cm or 20 in.
• Select “Teach Route” on the teach mode screen.
• Add new route.
• Choose the route type: Custom Mode or Auto-fill Mode.
• Press the blue start button to begin.
• Push Cobi 18 on the path you would like it to clean.
• Return Cobi 18 to the location code to scan it.
• Choose "save route" in the menu.
• Now you can choose saved routes for autonomous cleaning operations.



***Safety Notice: The highly sophisticated navigation system enables Cobi 18 to navigate around large obstacles, reflective surfaces (such as mirrors and glass), and sunlight and other bright light conditions. Please keep in mind that Cobi 18 may tip or fall over if running on or too close to steps, angled flooring, or uneven surfaces. Grooves between floors, grates or other lids, escalators, elevators, moving walkways, braille blocks, and thick rugs should be avoided while mapping routes. If there is a risk of Cobi 18 entering such an area along its route, please either set a physical barrier to block it, or ensure Cobi 18 is supervised while it is running. If Cobi 18 enters a vertical or horizontal transportation mechanism (e.g., escalator, moving walkway) there is a risk of it falling on, blocking, or falling down the space and damaging the structure, or unit itself. Please see the “Cobi 18 Technology” section of the FAQ to learn more about the types of barriers we suggest for Cobi units.

Yes, you can create up to 6 cleaning routes per home location code. You can number them to know the difference. Cobi 18 is delivered with 10 home location codes. That means you can save 60 routes total.

When selecting the route, you can choose either ECO , MAX or MOP Only mode for scrubbing. ECO Mode means the machine will work in energy-saving mode. It is applicable for lighter duty scrubbing or when cleaning in a noise sensitive environment. MAX Mode means the machine will work at full power, it is applicable for scrubbing heavily soiled floors. MOP Only mode means only the drive motors will be operational and the mop will pick up preexisting moisture on the floor.

A custom route is when a user pushes the machine along a desired path preparing it to run autonomously. Once the route is mapped and saved, Cobi can be deployed to clean this specific route autonomously.

Auto-Fill route allows the user to teach Cobi 18 the perimeter of the space. Once the perimeter is mapped, Cobi will autonomously fill in the center of the space for cleaning. As with all routes, once it is saved, Cobi can be deployed to clean the entire route autonomously.

No, Cobi 18 is not capable of recording sound.

Cobi 18 needs the support from an operator to charge the battery and fill or empty the water tanks. Cobi 18 is not supplied with a docking station.

If one of your QR codes becomes damaged or lost, please contact Client Care at clientcare@icecobotics.com and we will mail you a new one.

Yes, once Cobi 18 is trained on routes, it can be deployed to run, and operate autonomously.  Cobi is a “cobot” meaning that while it runs autonomously, it requires a human to set it up and then maintain it. A human counterpart is necessary for charging the battery, cleaning the brushes, adding and removing water and replacing the dust mop. Cobi is intended to be an interactive experience that supports staff in executing daily cleaning tasks and accomplishing other higher-priority responsibilities.

Cobi 18 is different from other cleaning solutions because it is a cobot. It is a highly sophisticated autonomous scrubber designed to work alongside staff members, freeing them up to focus on higher-priority tasks.

Cobi 18 takes on mundane and repetitive floor cleaning tasks that can cause injury, take up valuable time, and ultimately lead to staff dissatisfaction.

Cobi 18 allows your staff to be more productive, focus on other tasks that help your facility stay even cleaner, and focus on customer service—all to benefit your clients and your business.

Updates are pushed automatically over the 3G/4G network, so you do not have to worry about it. Email notifications are sent to you for each of these updates, explaining changes and how to ensure proper usage. Any ongoing Cobi 18 service is not affected, and the updates take effect automatically the next time Cobi 18 is powered on.

No, Cobi 18 runs only on 3G/4G networks to avoid other edge devices on customers’ secure network.

The highly sophisticated navigation system enables Cobi 18 to navigate around large obstacles (such as escalators), reflective surfaces (such as mirrors and glass), and sunlight and other bright light conditions.

Cobi 18 may tip or fall over if running on or too close to steps, angled floor, or uneven surfaces. Grooves between floors, grates or other lids, escalators, elevators, moving walkways, braille blocks, and thick rugs should be avoided while mapping routes. If there is a risk of Cobi entering such an area along its route, please either set a physical barrier to block it, or ensure Cobi is supervised while it is running. If Cobi enters a vertical or horizontal transportation mechanism (e.g., escalator, moving walkway) there is a risk of it falling on, blocking, or falling down the space and damaging the structure, or unit itself.

When barriers are required, such as for the uneven surfaces described above, they should meet the following criteria:

• No big/deep gaps (even 1 cm/0.39 inch is too much, Cobi will get stuck, unless it has a slope).
• Obstacles below 6 cm/2.5 inch will not be recognized.
• Minimum cleaning height for tables is 75 cm/29.5 inch.

**Please note that even though Cobi 18 is equipped with cliff detection sensors, the sensors may not detect downward spaces less than 6 cm (2.5 inches) in height.

• The barrier should be more than 20 cm/8 inches tall.
• The barrier must be heavy and stable enough to not fall or move when hit by the machine’s front bumper.
• The barrier must be wide enough so that Cobi 18 cannot enter through any gaps.
• The surface of the barrier cannot be a net or fence.

To avoid “Path is Blocked” and “Robot Is Off Path” situations, please make sure Cobi 18’s path is clear of obstacles such as chairs, trash cans, recycling bins, etc. Cleaning sensors regularly will help avoid false detections.

Cobi 18 gives you an overview of all the routes it runs, including when they were run, how long they took, and a map outlining both the trained and autonomously run routes. This provides you with confirmation of the cleaning operations to take the guesswork out of where, when, and how your floors have been cleaned

Admin users can simply view the details of their fleet from a remote location in i-SYNERGY. All you will need to do is log into your account and click into the sites you oversee. With i-SYNERGY you monitor your entire fleet, gain valuable insights, and empower your staff to expand their scope of work through our advanced technology.

Yes, you can switch to the time periods you want to see in i-SYNERGY's reporting dashboard.

You can see several metrics including your Clean Score, route maps, total run-time, time spent route training, time spent running autonomously, area covered (square meters/feet), distance covered (meters/feet), number of assists, type of assists and data for ROI information.

Most data/metrics are available to download.

The cleaning data from Cobi 18 can be viewed through i-SYNERGY.

The cleaning data from Cobi 18 is owned by the owner of the subscription to Cobi 18.

No, we do not sell the data coming from Cobi 18.

No, Cobi 18 only collects environment, cleaning, and operational status data. The data collected by the camera is converted into 2D dot cloud data for navigation.

Yes, Cobi 18 is GDPR compliant. The cloud data for navigation processing is not able to identify a natural person or environmental detail. Following the General Data Protection Regulation (GDPR), all data is securely transmitted to a local cloud storage based on each region where Cobi 18 is operating.

The operating system uses hybrid VSLAM technology which takes the best attributes of LiDAR SLAM and VSLAM in combination with other sensors to instantaneously create point cloud maps that represent the environment and different types of objects more accurately. These are used to determine the best navigation route possible.

We collect sensor data (2D) based on serial number of the machine (separate from customer information), to ensure client-specific reports and analysis are provided. Cleaning analytics to provide you with the best experience possible.

The data is stored both in the cloud and locally on Cobi 18. Map data and images that are triggered by an assist or emergency button press are uploaded to our cloud-based platform, located in the European Union, to safely secure data. When you subscribe, you own the data.

The 2D point cloud data for navigation processing is not able to identify a natural person or environmental detail.

ICE Cobotics’ service employees only have access to data to help provide services related to the use of the product, such as customer care and troubleshooting. Customers also have access to their Cobi 18 data through the Client Portal and i-SYNERGY system.

The data is used to provide our customers with insights into cleaning operations, including business value, optimization, and confidence in clean, and for services related to your operation of Cobi 18. The data is also used to inform performance improvements made to our products.

The data is removed from the unit and the cloud.

No, Cobi 18 only collects imaging used to avoid structures and obstacles. The information is captured through 2D dot cloud point and is strictly dot images of anything in the cobot’s path. There are no details related to specific characteristics of humans or writing on walls or other documents. Cobi’s 3D camera is also angled downwards to capture only depth information.

A. There are several reports that come out of the box. A ‘performance report’ is available through Clean Score. An ‘overview report’ that includes usage coverage and time, assists, and number of routes run. A ‘route run report’ provides information on the routes run by Cobi 18.

Yes, i-SYNERGY can help you to create your own reports.

Here are a few examples:

• “When was cleaning performed?”
• “Where was cleaning performed?”
• “Cleaning performance on a given route?”
• “What routes might need retraining?”
• “How might I improve overall utilizations of Cobi 18?”

On Cobi 18 you can receive several operational notifications. Some examples are: "solution tank empty" "full recovery tank" "battery conditions" and "route operations."

By using the UI-screen on Cobi 18 you can manage your notifications.

First, our all-inclusive subscription comes with parts, service, fleet management software and updates—all included in the set payment. The service alone can save you money and time! Our team helps to troubleshoot machine alerts and if they cannot fix an issue remotely, they will send a service technician to service the machine. Our team handles it for you and the service cost is covered. Plus, subscribing is a great way to have access to updated and new equipment more regularly, which helps decrease downtime and keeps your technology up to date without extra cost. In addition, it is hassle-free—budgeting becomes predictable and easier (there is less mess from service and parts billing). This not only frees up capital it can save money when it comes to administrative costs.

Yes like other company assets, insuring Cobi 18 against damage and theft is necessary.

A Cobi 18 subscription is customized and set up to meet the specific requirements of the client. In the exceptional case that the subscription no longer fit, please contact your ICE Cobotics representative.

The subscription contract for Cobi 18 is hassle-free and includes: Cobi 18, i-SYNERGY fleet management and data analytics, virtual resource center, repairs and replacement parts, consumables (limited) and customer support.

Our subscription price varies by length of contract based on the customer needs. Please schedule a meeting with an Account Manager to discuss pricing via our subscription or contact form.

The all-inclusive subscription acts as a warranty for Cobi 18.

Our terms of use can be found on our Terms of Use page below:

Our training varies based on customer needs. Our training page above includes videos, manuals and wall charts. You can also set up a call with our Client Care team or your Accounts Manager if you need additional support.

Machine maintenance is so important. Each machine has its own set of maintenance needs. Please visit our training pages and view the maintenance videos to find out more about your particular machine.

You'll want to reach out to your Account Manager to discuss setting up a return--they'll be able to support you through this.

We hope we never have to, but yes, we offer swaps on Whiz and Cobi 18 when necessary.

Consumables can be ordered through our support form below:

Service is included in the subscription. If you are in need of service, fill out our support form below and our team will evaluate if service or a swap is needed.

Yes our team will evaluate the type of training necessary for your facility and provide online training materials including videos, wall charts and manuals.